1. Refund Eligibility firmepay.com We strive to provide high-quality online Digital Ready to use spreadsheets templates and consulting call.  If you are not satisfied with your purchase, our refund policy outlines the circumstances under which refunds may be granted.

2. Eligible Refund Situations

Digital Tempalre spreadsheets Content Issues:

If you experience technical issues that prevent you from accessing the Spreadsheets content properly, please contact our support team for assistance. If the issue cannot be resolved and prevents you from fully benefiting from Templates,you will be eligible for a refund.

Dissatisfaction with the Consulting Content:

If you find that the Consulting content does not meet your expectations or is not as described, please contact our support team  (e.g., within 30 days of purchase) to discuss your concerns. We may offer a refund if we determine that the consulting content did not meet the promised quality or value.

3. Non-Eligible Refund Situations

Change of Mind:

Refunds will not be issued for change of mind or circumstances unrelated to the templates quality or consulting.

 

4. Requesting a Refund

To request a refund, please contact our customer support team at support@firmepay.com within 25 Days From your purchase. Include your order details and the reason for your refund request.

Our team will review your request and respond within 24 Hours.

5. Processing Refunds

Refunds, if approved, will be processed using the same payment method used for the original purchase. Please allow 1 to 5 days for the refund to appear in your account.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us at support@firmepay.com.